Terms of service and disclosures

Payment flow model

For secondhand kids' clothing matched through the marketplace between ordinary members, buyer and seller arrange payment and delivery themselves; the platform neither collects payment nor arranges shipping for these transactions.

Member subscriptions and the warehouse service

Member subscriptions are activated through the plan you choose and the checkout process; warehouse consignment has its own sorting, order and shipping flow. These services differ from the member-to-member transactions above — see them separately at Plans and pricing and Warehouse shopping agreement。

How invoices are issued

In transactions between ordinary members the platform does not handle the transaction, so the trading business is responsible for issuing invoices. If you need an invoice, contact the seller directly.

Collection and use of personal data

We collect only the personal data necessary to provide the service, including but not limited to account information, contact details and transaction records. All data is handled in accordance with the Personal Data Protection Act.

Data protection measures

We apply appropriate technical and organisational measures to keep personal data secure and prevent unauthorised access, processing, deletion, damage or disclosure.

Scope of platform liability

In transactions between ordinary members the platform only provides matching, and takes no responsibility for transaction quality, product authenticity or disputes between buyer and seller. Users should assess the risk themselves.

Handling disputes

If a dispute arises, we recommend that buyer and seller try to resolve it between themselves first. For help, contact support at [email protected]

Product category restrictions

This platform is limited to buying and selling children's clothing and related accessories, including but not limited to:

• Children's clothing of all kinds (tops, bottoms, outerwear, underwear and so on)
• Children's hats
• Children's accessories
• Other children's wearable items

⚠️ Listing non-clothing items breaches these terms. The platform may remove the listing and penalise the member, including but not limited to a warning, suspension of service or termination of membership.

Member rights and obligations

• Members must provide true and accurate personal data
• Must not engage in unlawful conduct or conduct that harms others' rights
• Must not publish false or misleading information
• Must not list product categories the platform does not permit
• Must follow the platform's usage rules

Account management

Members must keep their account password safe. In case of a breach of these rules, the platform may suspend or terminate the membership.

Returns and exchanges policy

In transactions between ordinary members the platform does not handle the transaction, so please arrange returns and exchanges directly with the seller. We recommend confirming the return terms before you buy.

Suggested steps

1. Contact the seller and explain the reason for the return or exchange
2. Confirm the item's condition and the return terms
3. Agree the return or exchange method and who pays the costs
4. Complete the return or exchange

Customer support

[email protected]